A comprehensive approach towards defining, identifying, planning and transferring competences in an organisation. ISO management systems require organisations to manageme competences of their employees. In the video lecture we explain the background and meaning of competences and then we focus on the systematics: how to identify, define and review existing competences, how to plan for new competences, how to transfer competences internally, how to foster mentoring, … etc and finally how to prepare a comprehensive training plan. We also show how to integrate competences into annual (performance) interviews and how to create awareness and commitment among employees to acquire the necessary competences.   Duration: 3 hours Target group: process managers, department heads, HR managers, quality